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FAQ

Questions grown-ups ask

Everything parents usually want to know before their explorer sets sail.

What ages is QuestIsle for?

QuestIsle covers ages 5 to 12, roughly kindergarten to grade 6. Every island has quests at several levels and the difficulty adapts to each child, so siblings at different stages can share one family account.

Does my child need to be able to read?

No. Early-years quests read every instruction aloud, use pictures for answers and keep typing to a minimum. The reading grows as your child does.

How do I see my child's progress?

Open the Parent Dashboard. You will see live status, minutes played today, accuracy by topic, streaks and suggested next quests. A summary also lands in your inbox every Sunday.

Can I limit screen time?

Yes. Set a daily play-time cap, a quest target and quiet hours for each child. QuestIsle stops at the limit and tells your child when the island reopens.

Is it safe for kids?

There are no ads and no chat with other players. Children only ever see their own island and their own family. Purchases and account settings sit behind a parent gate (your PIN or password), so nothing can be bought or changed by accident.

Does anything cost money?

Some islands, map packs, subject passes and outfit packs are one-time purchases, made by a parent through the App Store or Google Play. The price is shown before you confirm, purchases restore on any device signed in to your family account, and refunds are handled by the store you bought from.

Which devices does it work on?

QuestIsle is an app for iPhone, iPad and Android phones and tablets, available from the App Store and Google Play. Progress is saved to the family account, so it carries over whichever device your child picks up.

How do I delete our account?

In the app, open the parent area (behind the parent gate) and choose Delete account. This permanently removes your family account, every explorer profile and all progress, and purchased content cannot be restored afterwards. Deleting the app from a device does not delete the account. If you can't get into the app, email [email protected] and we will do it for you.

Still wondering about something?

Write to us at [email protected] and a real person will get back to you.