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QuestIsle

The fine print

Terms of Service

Last updated 5 November 2026

The rules of the island, in plain words. A grown-up agrees to these on behalf of the whole family when they create a QuestIsle account.

1. Agreeing to these terms

These Terms of Service ("Terms") are an agreement between you and Pixelafy Solutions (LA0090752-W) ("QuestIsle", "we", "us") and cover the QuestIsle website, the QuestIsle apps for iOS and Android, the Parent Dashboard and every related service (together, the "Service").

By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

2. Family accounts

  • Accounts are for parents and legal guardians. You must be at least 18, or the age of majority where you live, to create one.
  • You can sign up with an email address and password, or with Sign in with Apple or Google. Keep your login details and your parent PIN private; you are responsible for activity on your account.
  • Give us accurate information and keep it up to date, especially your email address, since that is where weekly reports and account notices go.
  • Tell us straight away at [email protected] if you think someone else has access to your account. You can sign out other devices from the Parent Dashboard at any time.

3. Children on QuestIsle

QuestIsle is designed for children aged 5 to 12. Children do not have their own accounts: they play through explorer profiles that you create and manage inside your family account. By adding a child you confirm that you are their parent or legal guardian, or have that person's permission.

  • Settings, purchases, account changes and anything else meant for grown-ups sit behind a parent gate (your PIN or password).
  • There are no ads, no chat and no way for children to contact other players.
  • You decide how your child uses QuestIsle, including daily play-time caps, quest targets and quiet hours, and you remain responsible for supervising their screen time.

4. Purchases and refunds

Some islands, map packs, subject passes, bundles and cosmetic packs are paid content. Purchases are made by a parent, behind the parent gate, through the Apple App Store or Google Play.

  • Prices are shown in the store before you confirm and include any taxes the store collects.
  • Payment is handled by Apple or Google under their own terms. We never see or store your card details.
  • Refunds are handled by the store you bought from, under its refund policy. You can request one from Apple at reportaproblem.apple.com or from Google in your Google Play order history. If a refund is granted, the related content is removed from your account.
  • Restoring purchases: paid content is linked to your family account and can be restored on another device signed in to the same account and store.
  • Promo codes are personal, have no cash value, may expire and cannot be resold or exchanged.

Nothing in these Terms limits any right to a refund or remedy that consumer law in your country gives you.

5. Stars and in-game items

Stars, XP, achievements, outfits, treats for Pip and other in-game items are earned by playing or unlocked with paid content. They give you a limited, personal licence to use them inside QuestIsle. They are not money, have no value outside the game, cannot be sold, transferred or exchanged for cash, and may be adjusted if they were earned through a bug or misuse.

6. Using QuestIsle fairly

Please do not, and do not help anyone else to:

  • copy, resell, rent or redistribute QuestIsle, its quests or its artwork;
  • reverse engineer, decompile or try to extract the source code or quest content, except where the law expressly allows it;
  • access the Service with bots, scrapers or other automated tools, or interfere with its servers or security;
  • use cheats, exploits or modified apps to gain stars, items or paid content;
  • use another family's account, or create an account for someone you are not responsible for;
  • use the Service in a way that breaks the law or harms others.

7. Our content

QuestIsle, including its islands, quests, questions, characters such as Pip the fox, artwork, music, software and the QuestIsle name and logo, belongs to Pixelafy Solutions (LA0090752-W) or our licensors and is protected by intellectual property law. We give you a personal, non-exclusive, non-transferable, revocable licence to use the Service for your family's private, non-commercial use, in line with these Terms. Teachers and tutors who want to use QuestIsle with groups should contact us first.

If you send us feedback or ideas, we may use them without owing you anything.

8. About the learning content

Our quests follow common kindergarten to grade 6 topics and we work hard to keep them accurate. QuestIsle is a practice tool, not a replacement for school, a teacher or professional advice, and we do not promise any particular grade or result. Progress, accuracy and suggested next quests in the Parent Dashboard are estimates based on how your child plays. If you spot a mistake in a quest, please tell us so we can fix it.

9. Changes and availability

We keep improving QuestIsle, so islands, quests, features and prices may change. We may need to pause the Service for maintenance, and we may require you to update the app to keep playing. If we ever retire paid content you bought, or close the Service, we will give you reasonable notice and, where the law requires, a fair remedy.

10. Closing an account

You can stop using QuestIsle at any time. To delete your family account and every explorer profile in it, open the parent area in the app (behind the parent gate) and choose Delete account, or email [email protected] if you cannot get into the app. Deleting the app from a device does not delete your account. When an account is deleted, its progress and paid content cannot be recovered.

We may suspend or close an account that seriously or repeatedly breaks these Terms, or where we must do so by law. Where it is reasonable, we will tell you first and give you a chance to fix the problem.

11. Disclaimers

We provide the Service "as is" and "as available". To the extent the law allows, we do not make promises beyond those in these Terms, including that the Service will be uninterrupted, error-free or suitable for a particular purpose. Some countries do not allow these exclusions, so they may not all apply to you.

12. Limits on liability

To the extent the law allows, Pixelafy Solutions (LA0090752-W) is not liable for indirect, incidental or consequential losses, or for loss of data, profits or goodwill, arising from your use of the Service. Our total liability for any claim about the Service is limited to the greater of the amount you paid us in the 12 months before the claim, or USD 50.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.

13. Governing law

These Terms are governed by the laws of Malaysia, and disputes will be heard by the courts of Malaysia. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring a claim in its courts. Before going to court, please contact us so we can try to sort things out informally.

14. Changes to these terms

We may update these Terms from time to time. If a change is significant, we will tell you by email or in the Parent Dashboard before it takes effect. If you keep using QuestIsle after that, the updated Terms apply. If you do not agree, you can close your account.

If any part of these Terms cannot be enforced, the rest still applies. If we do not enforce a term straight away, we have not given up the right to do so later.

15. Contact us

Questions about these Terms? Write to us at [email protected]. QuestIsle is operated by Pixelafy Solutions (LA0090752-W).